New Patient Information
What to expect from your first visit?
A Closer Look
We are excited that you have chosen Webster Orthopedics for our orthopedic care. We want to ensure that your initial experience provides you with the level of service that you expect from a health care provider. To assist in meeting these expectations it is essential to be prepared for your visit. New patient appointments typically last about 30-45 minutes.
Don’t forget to bring these items with you:
- Driver’s License or Photo ID
- Insurance Card/ Drug Rx Card
- Co-payment
- List of current prescriptions
Quick Facts
WHAT IS AN ORTHOPEDIC SURGEON?
Orthopedics is a branch of surgery involving the treatment or correction of diseases, injuries, and loss of normal function of the bones, joints, ligaments, and muscles. This includes fractures, sprains, sports injuries, work- and accident-related injuries, arthritis, low back and neck disorders, bursitis, tendonitis, stroke, and development problems in children, as well as many other problems of the musculoskeletal system.
Surgery, when needed, may include fracture repair, joint replacement, arthroscopic surgery, and other joint surgery and disc surgery. However, many forms of treatment are nonsurgical in nature and less than half our patients require surgery for successful treatment.
DO I STILL NEED MY PRIMARY CARE PHYSICIAN?
Yes, your primary care physician is in charge of your general health care and is aware of your total health needs. If you need a referral to a primary care physician, please contact the Medical Society in your community or ask your physician at Webster Orthopedics.
APPOINTMENTS
The Call Center hours are from 7:00 a.m. to 5:20 p.m., Monday – Friday. Call +1 (800) 943-8099 to schedule an appointment. Your appointment schedule will vary depending on the doctor’s hospital rounds and surgery schedule. We believe that our patient’s time is valuable. In the event of a delay, we will do our best to notify you in advance. Please notify us as soon as possible in the event you need to reschedule your appointment. If you need to be seen immediately, we will do our best to accommodate you. Emergency care is given priority.
EMERGENCY CARE & ORTHOPEDIC URGENT CARE
Emergency care is always available during office hours. Tell the receptionist of the urgency and ask to speak with the physician’s assistant. She will immediately notify your physician (or any other physician in the group if yours is unavailable). Calls received at other times will be answered by the operator from our answering service. They will contact the on-call physician from this office. We encourage you to call during routine office hours so that you can be best assured of reaching your regular physician and so that we will have your medical records available. If your call is an emergency, please call 911. Medications are only refilled during office hours so please plan accordingly.
TELEPHONE CALLS
Except in emergencies, our doctors do not accept calls while they are seeing patients. Our staff is experienced and able to answer most questions and, if not, we will accept your call and relay your message to the physician. When necessary, they will obtain appropriate answers from the physician immediately or give you an approximate time to expect a return telephone call.
PRESCRIPTIONS
All new prescriptions are given to the patient at the time of their visit. Requests for refills of medications should be made during office hours when your medical records are available. Please have the pharmacy fax us the prescription. At times, a refill may not be given if you have not had an office visit in more than six months.
PAYING FOR YOUR VISITS
In general, fees charged in this office are comparable with those charged by other orthopedic surgeons in this area. Co-payment is expected on the day of service for office visits and a surgical copayments are collected prior to scheduling surgery. Monthly statements are mailed to each patient.
You should feel free to request an estimate of the charges for any surgery when scheduling a surgery date. It may not be possible to quote an exact figure. A specified period of postoperative care will be included in the charge for your operation. This includes routine postoperative treatment directly related to the surgery but not X-rays, cast changes, or unrelated conditions which might arise.
We accept Visa, MasterCard, and American Express.
If you need to cancel or reschedule an appointment, please do so at least 24 hours in advance. There is a $25 charge if an appointment is not cancelled within 24 hours. For your convenience, we have an automated system that reminds you of your appointment 48 hours in advance.
If you have any questions related to your bill or would like to pay by phone, please contact our Billing Office at 925-314-8460.
MEDICAL INSURANCE
Insurance is often complicated. Should you require surgery, nearly all insurance carriers cover a percentage of the surgeon’s fee. The percentage of coverage does vary with policies. To avoid confusion, it is best to review your personal policy or consult your insurance carrier. If your insurance covers a percentage of your procedure(s) (e.g. 80/20), your estimated co-insurance will be collected prior to your surgery date. Some insurances will cover the cost in full (e.g. workers’ compensation claims). Unusual circumstances can be worked out with our billing manager on an individual basis.
For more information please call
Main Office: +1 (800) 943-8099
Oakland High Field MRI: (510) 267-4050
Dublin High Field MRI: (925) 838-1440
Physical Therapy / Hand Therapy Office: (925) 838-1550
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